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Anonymous's avatar
Anonymous
3 years ago

2FA / OTP on SumoLogic

When I sign in to https://service.ca.sumologic.com, the username and password autofill (Cmd+) but the 2FA (which comes up next) does not, autofill doesn't seem to work for that field, and the clipboa...
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Anonymous's avatar
Anonymous
3 years ago

Hey @diathesis, because I'm unable to create an account on sumologic.com to test the behavior, I'd like to ask a few questions:

  • Do things work if you select to fill your login from the inline menu, starting from here: https://share.cleanshot.com/GhVmGchT?
  • Do you see a 1Password icon in the 2fa field, and if so, are you able to select your login from the inline menu to fill your OTP?
  • Are you able to click on the 1Password icon in your browser's toolbar, locate your login, and click Autofill to fill your OTP?

Lastly, I'd like for you to grab the following for us:

  1. Navigate to the site and autofill your username and password.
  2. On the one-time password page, right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.

Attach the downloaded .json file to an email message addressed to mailto:[email protected].

With your email please include:
* A link to this thread: https://1password.community/discussion/140842/2fa-otp-on-sumologic#latest
* Your forum username: diathesis

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!