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Forum Discussion
2FA / OTP on SumoLogic
When I sign in to https://service.ca.sumologic.com, the username and password autofill (Cmd+) but the 2FA (which comes up next) does not, autofill doesn't seem to work for that field, and the clipboa...
Hey @diathesis, I did a search in our ticketing system for your username and did not find a ticket. Could you re-send the email with the .json file? If you still don't get a response from BitBot after a few minutes to an hour, let us know again.
In the meantime, what I find strange is that the 1Password icon appears locked on your end:
No, the 1Password lock appears on the right side, but no logins appear below the field and clicking the lock icon does nothing.
Was the 1Password icon in your username and password field initially locked as well? Could you make sure that the extension is unlocked before filling your login and then see if your OTP gets filled?
Ctrl+\ works, but not the menu, basically. Not sure why, but maybe related.
To clarify, using the keyboard shortcut allows you to fill your username, password, and OTP?
Once we get your email, we can continue the conversation from there. However, we'll communicate with you from here until then. We look forward to your response.
