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OCD0800's avatar
OCD0800
New Contributor
5 months ago
Solved

2FA Different on Windows vs Android App

I have been struggling to log into one of my apps, 2FA was not being accepted, I used a backup code and got in and removed 2FA, I then re created it and scanned from the phone, the code generated wor...
android
windows
  • OCD0800's avatar
    OCD0800
    5 months ago

    Support emailed back - updated region settings from UK to South Africa and seems to have fixed it. 

    Regions affected it. 

OCD0800's avatar
OCD0800
New Contributor
5 months ago

I have investigated more and can see the OTP secret key on the android app and windows app is the same BUT the windows app displays something different. 

If I put the secret key into 2FAS is shows the same code as 1Password Android App