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Former Member's avatar
Former Member
3 years ago

2FA not working

I have just got a new phone and have set up Google Authenticator to give me 2FA codes for 1Password but the codes don’t work when I use them in this screen. I am forced to say authenticate later each...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey there @rfranke

Double-check your iPhone's system clock is accurate by going to https://time.is/ – most (almost all) two-factor authentication errors we see are because of the system clock.

If your iPhone's clock is accurate, try signing in to 1Password.com in a Private or Incognito window in your browser on your computer, using a one-time password from Google Authenticator.

See how those things go and let me know – I'll be able to get you to the right help if needs be. :)

— Grey