I have started working on cleaning up my KeePass2 import into 1Password. Setting up 2FA for https://adguard.com/ works perfectly, and I added the 32-character Secret into 1P. Setting up 2FA for https://forum.adguard.com/ is working very different. That website says, "Two-step verification: Enabled (Verification code via app, Backup codes)" The Secret is only 16 characters, and it also generated ten 9-character backup codes. When I login to https://forum.adguard.com/, 1P fills the username and password but does not show/stop/display/ask anything about 2FA. I can see the one-time entry changing every 30 seconds. Same problem on 2 Win 10 PCs, 1P7 the other 1P8. Mike 1Password Version: 7.9.828 & 8.5.0 Extension Version: 2.2.3 & 2.2.3 (same?) OS Version: Windows 10 up to date

Hi @F150, welcome to 1Password - and thank you for bringing this to our attention! I'm going to confer with some of our teammates here about this issue you've described, and will hope to have more for you soon. Thanks for your patience, and we'll see what we can do to help here! 👍

Hi again @F150, it seems like we've been able to replicate this on our end. We'd love to investigate further for you. Could you send us some info to facilitate that? We'd really appreciate it and it might help us fix the problem for others who encounter the same issue in the future. If you're open to it, here's how you can get the relevant data to us: From the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar. Click Help and choose Collect Page Structure. 1Password will save a .json file to your "Downloads" folder. Attach the downloaded .json file and email it to us at support+x@1password.com with a link to the current discussion. And from there we'll get back to you and let you know what turns up! As always, we're here to help with anything that comes up - whether it be a routine question about the app, an issue that we can fix for you directly, or something more medium- to long-term that we can send to our developers to take a look at. Thanks again, and we'll hope to hear from you. 😃

"From the page exhibiting the behaviour..." Um, right after I login and nothing happens?

The .json file was emailed back to 1P ~8:10 AM 2/17/22

Hello @F150, Thank you for sending us the JSON file. Let us continue our conversation there and update the results here. ref: AAA-45833-141

2FA (TOTP) works on adguard.com, but not forum.adguard.com

12 Replies

1P_PeterG
Community Manager
4 years ago
Thank you @F150, this really made my day! I'll pass on the feedback to Nhat as well. Most appreciated! 🙏
Former Member
4 years ago
I am working with Nhat_Nguyen and he is a very big help. All is good. I not in a hurry.

The last reply I sent to him was just to let him know what world problem is affecting AdGuard.

I have read many posts here and you "guys" are THE BEST. You are all very polite, understanding and knowledgeable. ***** (5-starts)
1P_PeterG
Community Manager
4 years ago
Not a problem at all, @F150 - we just want to make sure that things are working optimally for you, and that we get any outstanding issues resolved. We're here for you!
Former Member
4 years ago
I totally missed reading his email. I will follow up with him via that email he sent me. I hate it when I fookup. ☹
1P_PeterG
Community Manager
4 years ago
Hi @F150! I see that Nhat responded to you by email - did you receive that message?

Regarding the quote above, my suggestion would be that the conversation continue by email (for now). That way we can make sure there's no uncertainty about where communication should happen, and once we've determined the specific cause of the problem (and hopefully a solution to it) our teammates can return to this thread and post an update so that anyone who encounters a similar issue in the future can benefit. 👍 I hope this is helpful!
Former Member
4 years ago
Nhat_Nguyen, are you working on this?

Also, I don't understand what this says, "Let us continue our conversation there and update the results here."
Former Member
4 years ago
I'm sorry, what? "Let us continue our conversation there and update the results here."

Just to make sure I was setting up 2FA correctly, I re-setup these two sites and they work perfectly...
https://adguard.com/en & https://www.bestbuy.com

I re-setup https://forum.adguard.com again and no error messages, and still does not work.
Nhat_Nguyen
1Password Team
4 years ago
Hello @F150,

Thank you for sending us the JSON file. Let us continue our conversation there and update the results here.

ref: AAA-45833-141
Former Member
4 years ago
The .json file was emailed back to 1P ~8:10 AM 2/17/22
Former Member
4 years ago
"From the page exhibiting the behaviour..." Um, right after I login and nothing happens?