Forum Discussion

williakz's avatar
williakz
Dedicated Contributor
4 years ago

3rd time locked out of Verizon. Help!

I've been locked out of my father's Verizon account 3 times now due to 1Password "forgetting" the hard passwords I generated and told it to "Update." The recovery procedure is a bear since 1) it's a ...
macos
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

In that case I wonder if the password is getting saved in a vault that is not included in your All Vaults view (or current scope)? Is that a possibility?

Ben