Forum Discussion

kmattoo's avatar
kmattoo
New Member
1 day ago

8.12.2: Blank screen when opening the 1Password app

Hi,

Have a windows11 pro machine, and my 1password program is not loading anything.  I'm getting a blank screen after typing in my password.  My browser plug in works fine however.

I've attempted to reinstall the app. Turned hardware acceleration off as well. 

windows

3 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 hour ago

      Thank you for posting the Support ID! I've replied to your email, let's continue the conversation there. 

      -Dave

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    8 hours ago

    Hi kmattoo​, I'm sorry to hear that you're running into a blank screen after entering your account password to unlock the desktop app, and disabling hardware acceleration hasn't helped.

    I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC, so our team can take a closer look. You can generate this from Settings > Advanced > Send Diagnostics.

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-app-not-working/167689
    • Your forum username: kmattoo


    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!