About to give up on 1Password - can't use 1Password 8

You're welcome @uimike. It appears Dave was able to get this straightened out for you but if there is anything further please let us know. 🙂

Ben

Thank You Ben!
I have sent 2 v7 and 3 v8 reports (or so I think, as v8 was installed when I used the diagnostics app).
I have turned off Norton etc. a few days ago, which of course is not ideal for a prolonged time :-) - but that didn't seem to make a difference. I also made sure the system preferences didn't have any assistive turned on.

Hi @uimike

I do see your case has been open for a while due to some back and fourth.

For some background:

We initially assumed your issue was related to a standalone ("Primary") vault, and routed to our migrations team (Chris, Paul, and Mark-Shane), due to that being the most common cause of issues unlocking the app. It turns out that was not the case, and your ticket was escalated to our Mac technical support team. That is where Grey and Dave have come in. I see within the last hour we were able to receive a 1Password 8 diagnostic report from you. The previous report you had sent was from 1Password 7, which was helpful in determining the issue was not caused by a standalone vault (eliminating the most common cause as the situation), but does not help in figuring out what is happening with 1Password 8. This is why a separate report was requested.

What's happening now:

I have personally reviewed your 1Password 8 report, and have left some notes on my findings. To avoid adding yet another voice to the conversation I''ve reached out to Dave, who you've been working with, so we can determine the best path forward. Dave will be back in touch with you via email ASAP.

I don't anticipate any further hiccups here but if I can be of further assistance in moving this along please let me know.

Ben

ref: HYE-86612-867

BTW, brand new macbook pro M1 Max, 32GB, 2TB, latest OS, Safari