Account Access Issue, Billing Concern & Lack of Support Response

I'll be honest — I've had a really rough few days, and I'm hoping someone can help me sort this out.

My computer was compromised, and in the panic of the moment I reset my 1Password master password. In doing so, I forgot to save or update the new one. So here's where I stand:

What I have:

• My email address
• My Secret Key

What I'm missing:

• My new master password (lost during the reset)
• My Emergency Kit / Recovery Code

I followed the guidance on your support site, which stated that without a recovery code, the only real option is to create a new account and migrate the saved passwords across. I've already set up a new account using a different email address, so that part is done.

That brings me to my three questions:

1. Billing — I recently created a new account as outlined above, which is due to be charged for a full year this Sunday. However, my old account still had over 9 months remaining on its subscription. I'd like to think that the remaining time on my old account could be transferred across to my new one rather than having to pay for an entirely new year. Is that something support is able to arrange?
2. Account Recovery — Is there any chance I can regain access to my old account using just my email and Secret Key, without the master password or recovery code? I suspect the answer is no, but I wanted to ask directly.
3. Support Response — I emailed over a week and a half ago. I received one reply saying someone would help me, and since then — nothing. No follow-up, no ticket number, no communication at all. This is really frustrating given the urgency of the situation. Can someone please pick this back up? Truly where is support? 

I'd really appreciate a timely response, especially given the billing deadline approaching.