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Forum Discussion
astandre
3 months agoOccasional Contributor
Activating Touch ID
I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
How can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
Thanks
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- GreyM1P
1Password Team
Hi there astandre
Make sure that macOS is up to date: ā Update macOS on Mac - Apple Support
Sometimes that can cause problems if there's an update pending.
If you're still not getting anywhere with that, send us an email at
support+forum@1password.com
and you'll receive an auto-reply from š¤ BitBot. It will contain a conversation number, which looks like[#ABC-12345-123]
ā post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)ā Grey
- astandreOccasional Contributor
I have made some progress and am testing various scenarios to open 1password with touch ID
Can 1Password safari extension also be opened with touch ID?
- 1P_Dave
Moderator
Thanks for the reply. I see that my colleagues are working with you over email, please continue the conversation there.
To prevent having the same conversation in two places at once, I'll close this thread.
-Dave
ref: KNP-82971-935