Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Adding extension to new browser, leads to login loop... (Zen/Firefox Browser)
Hello! I'm getting frustrated trying to add the 1Password plugin to my new browser. Steps to recreate Add the plugin to browser (Firefox / Zen Browser) Pin it to my browse...
1P_Dave
Moderator
ModeratorHello Siniom! 👋
I'm sorry that you're having trouble adding your 1Password account to 1Password in Zen Browser. While Zen isn't a supported browser, I'll help as far as possible to get things working for you.
After signing into 1Password.eu you should see a pop-up prompt like the following:
Clicking Add account will add the account to the browser extension. It sounds like something is going wrong on your end since you're not seeing the prompt appear. Is it possible that you clicked "Don't ask again" at some point? If you did then try clearing your browser's cookies/history/cache to reset that preference and then sign into your 1Password.eu account again.
If you still don't see the prompt then can you install Firefox (which is a supported browser and what Zen browser is based on) and see if you can reproduce the issue there?
-Dave
Hello 1P_Dave !
I've now done the exact same thing in a fresh install of Google Chrome, and the same thing happened. I did sync my plugins, so there might be an issue with a plugin I have or how my 1 password account is set up, but I have no clue.
Also, I am pressing the 1password plugin I have installed, I get the "Start setup - Add account". Why do I have to press another popup later in the process which ask me to "Add account to 1password browser extension".... isn't that what I just was asked to do, and also did? But my 1password plugin is still locked.
I'm going to try to clear my cache. It might be so that I have accidentally pushed "dont ask again".
But to be honest, this is not really a great experience.
Regardless if
1. The popup came up or not
2. I've pushed "don't ask again"
3. Plugins in the browser that can clash (like a popup blocker for example)
it is really really really a volatile way to ensure that your 1password plugin works. The main reason for the plugin --- least for my use case, and I think for at least 90% of other users--- is to autofill usernames and passwords. If that functionality completely hinges on the fact if a popup was shown, seen, pressed correctly on.....
Or else you have to clear you cache, and it possibly can help you get the popup again?
To me this is a digital ergonomic nightmare. It is simply a bad way to implement this, and I would regardless if I solve my issue with clearing the cache or not, want this user-flow improved.
Problem: Main feature of plugin seems to completely hinge on a single popup during registration
Possible other user flows I would accept:
- Full screen popup or page open
Making the user very very aware that something new has happened that they need to say yes/no to.
- During login to the plugin, I get asked whcih vault I want to access. Before even asking this, I would like to be asked if I want the autofill.
- As the popup says "You can manage your accounts in settings". There could be a setting that you can turn on for autofill in settings. But I cannot see that there is any such setting. Therefore even a popup that I notice, and use would be giving me unclear instructions to go to the settings, to change this "autofill" behavior.
- Preferred soloution
The plugin is downloaded. You press it. It asks you to sign in. You do so. You choose the vault or vaults you want your plugin to access. Plugin now unlocked and when pressed will take you to your vaults. (I would also like it to autofill automatically. But if you want an extra yes/no question to the user there, that is fine)
Hope this gets fixed 😊
Thanks for reading my rant.
