Forum Discussion
joxel
9 months agoNew Contributor
Followed the instructions but didn't get a reply. might be because I cannot send the msg from the account email (it is an apple hide my email address) But I included it in the email.
Steps:
\nI try to use passkey on my iPhone to unlock. get the screen asking to grant access.
\nI follow the instructions logging in to 1Password to the same account in chrome.
\nI get the pop up asking if I want to allow the new device, I click Allow.
\nI get a code.
\nI enter the code in my iPhone.
\nThe pop up on my Laptop goes away, but on the Phone I have a message: \"That code didn't work. Check your trusted devices for a new one.
\nI go to Pending Devices, click on View, get another pop up.
\nClick on Allow.
\nI get this message:
\n\"There is a problem with this enrollment. It will be deleted.
Error: The enrollment is in an invalid state. Start the enrollment process again to continue.
\n\nSession:REDACTED
\n\nTime: 2024-10-07T22:18:20.867Z\"
\n\n1Password Version: 8.10.46
\nExtension Version: Not Provided
\nOS Version: ios 18.0.1
\nBrowser: Not Provided