Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Always offline
Ever since I upgraded to 8.10.8, my Chrome browser extension and Windows client both show offline. I've tried to click the cloud with the line through it, but it keeps saying 'Some changes could not be synced with your other devices'.
I've tried closing/reopening browsers, restarting the app, and rebooting my PC, to no avail.
Any assistance would be greatly appreciated!
1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10
Browser: Chrome v114.0.5735.199 (Official Build) (64-bit)
3 Replies
- 1P_Dave
Moderator
@VIPJoe
I see that your diagnostics report has made to the right team and one of my colleagues will reach out to you soon via email. To prevent duplication of effort I'm closing this thread.
-Dave
ref: RZR-18382-359
Thanks ag_mike_d, I appreciate the direction. I've generated the diagnostics file and opened a case with support.
ag_mike_d1Password Team
Hi @VIPJoe,
Sorry for the delay in response. If you haven't seen this already, we've included a guide here to help if you're seeing offline items: What to do if you see a message about offline items — 1Password Community
I hope this helps, but please let us know if you have any other questions. Thanks!
