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UpNorth's avatar
UpNorth
New Contributor
2 years ago

Android app does not open

Android app on my Samsung phone not opening. It shows 1Password's vault logo, then closes and returns this error message: "Something went wrong with 1Password "1 Password closed because this app ...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

UpNorth

Thank you for the reply. A few users have reported that installing a pending update for their Samsung phone has resolved a similar issue, can you check to see if you have any pending updates to install? If you do then please install them and then restart your phone.

If that still doesn't work then please try these steps:

  1. Download and save your Emergency Kit.
  2. Open your device settings.
  3. Tap Apps.
  4. Tap 1Password.
  5. Tap Storage, then tap Clear Storage or Clear Data.
  6. Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.

Let me know if 1Password continues to crash once you've tried this.

-Dave