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Forum Discussion
Android App Freezes after login
After I enter my password or use biometrics to unlock the app on my Pixel 6 Pro the open animation plays and then the screen goes black until the "1Password isn't responding" dialog pops up. No matte...
I’m having a frustrating issue with an Android app I recently installed. Everything works fine up until I log in — after that, the app just freezes on a blank screen or sometimes gets stuck loading endlessly. I’ve tried force stopping the app, clearing the cache/data, and even reinstalling it, but the issue keeps happening. My phone’s running Android 13 and has plenty of storage and RAM available, so I doubt it's a hardware issue.
I downloaded the app from Heyapks — it’s not available on the Play Store, so I went with that source. Has anyone else used this site and run into similar problems? Or maybe it's just the app version itself that's buggy?
If anyone has tips on how to debug or fix this kind of issue (short of waiting for an update), I’d really appreciate it. Safe mode didn’t help either, so I’m wondering if it's a compatibility thing or a bad APK file.
Thanks in advance!
- 1P_Timothy
Community Manager
Hi beifeng111, thanks for joining the community!
It looks like the two issues referenced in this conversation have been resolved, so what you're seeing may be something new, or related to a separate issue.
Could you share some details about the behavior you're seeing? For example: does 1Password crash on start, stall on start, or something else? Do you see any sort of error message when this happens? I'd also like to ask what sort of device you're using, the OS version, and which version of 1Password for Android you're using? Thanks again!
