Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
BorisM58
8 months agoNew Contributor
android app freezes during search
when i open the search, type the first letter, the app freezes and has to be closed after a while. This makes the app unusable.
I would like to send the diagnostic data, but can't find a way to do so.
Boris
1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: android 14
Browser: Not Provided
- BorisM58New Contributor
- Reinstallation brings no improvement
- I will send the diagnostic file to support+forum@1password.com
- TimG1P
1Password Team
I'm sorry to hear that you're experiencing a freeze when searching the 1Password for Android app. I suspect that you've likely encountered an issue the Development team are currently working on where the search tab will utilize an excessive amount of system memory, potentially causing the app to hang on certain devices.
I've noticed you mentioned sending a diagnostics report to
support+forum@1Password.com
. Once you've done that, you will receive an automated reply with a ticket ID in the format of [#ABC-12345-123], please post that ticket ID here. Thank you very much!ref: dev/core/core#31038
- BorisM58New Contributor
[#SYX-21865-488]
- 1P_Evon
1Password Team
Thank you! I've located the ticket and see that my colleague contacted you. Please continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂
-Evon
ref: SYX-21865-488