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Forum Discussion

BorisM58's avatar
BorisM58
New Contributor
8 months ago

android app freezes during search

when i open the search, type the first letter, the app freezes and has to be closed after a while. This makes the app unusable.
I would like to send the diagnostic data, but can't find a way to do so.
Boris


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: android 14
Browser: Not Provided

  • TimG1P's avatar
    TimG1P
    Icon for 1Password Team rank1Password Team

    BorisM58

    I'm sorry to hear that you're experiencing a freeze when searching the 1Password for Android app. I suspect that you've likely encountered an issue the Development team are currently working on where the search tab will utilize an excessive amount of system memory, potentially causing the app to hang on certain devices.

    I've noticed you mentioned sending a diagnostics report to support+forum@1Password.com. Once you've done that, you will receive an automated reply with a ticket ID in the format of [#ABC-12345-123], please post that ticket ID here. Thank you very much!

    ref: dev/core/core#31038

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    BorisM58,

    Thank you! I've located the ticket and see that my colleague contacted you. Please continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: SYX-21865-488