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TOTP codes accepted by PayPal, but not Firefox codes","id":"message:110390","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:110390","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:110390"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:110390"},"body":"

Steps to reproduce:

\n\n
    \n
  1. Sign into paypal.com and enable 2FA on your account.
    2. \n
  2. Use the 1Password Android app to scan the QR code to set up TOTP in 1Password.
    3. \n
  3. Sign out of PayPal.
    4. \n
  4. Sign back into PayPal on an Android device. Observe that PayPal accepts the auto-filled OTP code.
    5. \n
  5. Sign into paypal.com on desktop Firefox with the 1Password plugin installed.
    6. \n
  6. Use the 1Password Firefox plugin to auto-fill the OTP code.
    7. \n
\n\n

Expected: PayPal accepts the OTP code generated by the Firefox extension.
\nActual: PayPal rejects OTP codes generated by the Firefox extension and will temporarily lock your account if too many are tried.

\n\n
    \n
  1. Manually enter an OTP code generated by the Android app into desktop Firefox. Observe the code is accepted, suggesting the problem is in code generation rather than auto-fill behavior.
    2. \n
\n\n
\n\n

1Password Version: 8.10.1
\nExtension Version: 2.6.0
\nOS Version: Android 12, Windows 10
\nBrowser:_ Firefox

","body@stringLength":"1068","rawBody":"

Steps to reproduce:

\n\n
    \n
  1. Sign into paypal.com and enable 2FA on your account.
    2. \n
  2. Use the 1Password Android app to scan the QR code to set up TOTP in 1Password.
    3. \n
  3. Sign out of PayPal.
    4. \n
  4. Sign back into PayPal on an Android device. Observe that PayPal accepts the auto-filled OTP code.
    5. \n
  5. Sign into paypal.com on desktop Firefox with the 1Password plugin installed.
    6. \n
  6. Use the 1Password Firefox plugin to auto-fill the OTP code.
    7. \n
\n\n

Expected: PayPal accepts the OTP code generated by the Firefox extension.
\nActual: PayPal rejects OTP codes generated by the Firefox extension and will temporarily lock your account if too many are tried.

\n\n
    \n
  1. Manually enter an OTP code generated by the Android app into desktop Firefox. Observe the code is accepted, suggesting the problem is in code generation rather than auto-fill behavior.
    2. \n
\n\n
\n\n

1Password Version: 8.10.1
\nExtension Version: 2.6.0
\nOS Version: Android 12, Windows 10
\nBrowser:_ Firefox

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Android TOTP codes accepted by PayPal, but not Firefox codes","moderationData":{"__ref":"ModerationData:moderation_data:110393"},"body":"

@MonadicHerder glad to hear that things are working with filling on paypal.com via your desktop now! If you need help with anything else, please let us know :)

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Hello @Joy_1P, excellent questions!

\n\n

My desktop's clock was 2 minutes fast, even though I had Windows's \"set time automatically\" enabled. Toggling that setting off and on again updated the clock to the correct value, and now PayPal accepts Firefox's OTP codes.

\n\n

Other sites that used OTP codes weren't experiencing the same issue, but I must have tried them when the clock was accurate.

\n\n

Thank you, and consider the issue resolved!

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Hey @MonadicHerder, sorry to hear about the filling issues with your OTP on Paypal's website via your desktop computer. I'd like to ask a few questions to look into what's going on:

\n\n\n\n

Once we get the details above, we'll be able to assist further. Looking forward to hearing from you again!

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