Forum Discussion

atooy's avatar
atooy
New Contributor
12 days ago

Android version of 1Password can’t use biometric unlock – always asks for master password

Hello, I'm using 1Password for Android on a Xiaomi 15 and am experiencing a major issue. Even though I’ve enabled biometric authentication (fingerprint) in the settings and selected "Never confirm w...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
24 hours ago

Hello atooy​! 👋

I'm sorry that biometric unlock isn't working with 1Password on your Xiaomi 15 device. We have received other reports, which seem isolated to folks using Xiaomi 15 and certain Motorola devices, of similar behavior. 

So that I can confirm whether you're running into this known issue, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/android-version-of-1password-can%E2%80%99t-use-biometric-unlock-%E2%80%93-always-asks-for-master/161250
  • Your forum username: atooy


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

#31939

  • atooy's avatar
    atooy
    New Contributor
    13 hours ago

    Thanks, Dave!

    I appreciate your quick response and willingness to help. In the meantime, I found a workaround that resolved the issue for me:

     I uninstalled the latest version and installed an older build (“1Password: Password Manager 8.11.0 (120–640dpi)”). Fingerprint unlock worked properly in that version. After setting everything up and confirming it worked, I updated to the latest release via Google Play. The biometric unlock has continued to work normally since then. Hope this helps anyone else running into the same problem.

    Thanks again for your support!

  • atooy's avatar
    atooy
    New Contributor
    13 hours ago

    Thanks, Dave! I appreciate your quick response and willingness to help.

    In the meantime, I found a workaround that resolved the issue for me: I uninstalled the latest version and installed an older build ("1Password: Password Manager 8.11.0 (120-640dpi)"). Fingerprint unlock worked properly in that version. After setting everything up and confirming it worked, I updated to the latest release via Google Play. The biometric unlock has continued to work normally since then.

    Hope this helps anyone else running into the same problem. Thanks again for your support!