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atooy's avatar
atooy
New Contributor
7 months ago
Solved

Android version of 1Password can’t use biometric unlock – always asks for master password

Hello, I'm using 1Password for Android on a Xiaomi 15 and am experiencing a major issue. Even though I’ve enabled biometric authentication (fingerprint) in the settings and selected "Never confirm w...
android
  • atooy's avatar
    atooy
    6 months ago

    Thanks, Dave! I appreciate your quick response and willingness to help.

    In the meantime, I found a workaround that resolved the issue for me: I uninstalled the latest version and installed an older build ("1Password: Password Manager 8.11.0 (120-640dpi)"). Fingerprint unlock worked properly in that version. After setting everything up and confirming it worked, I updated to the latest release via Google Play. The biometric unlock has continued to work normally since then.

    Hope this helps anyone else running into the same problem. Thanks again for your support!

Micael's avatar
Micael
New Contributor
2 months ago

Have the same issue, can confirm the marked solution works, at least temporarily not sure if the problem will return or not when the device blocks itself after the default 14 days.

Had this issue on a Oneplus Nord 2 5G running the latest firmware (October 2025 security patch) OxygenOS 13 which is Android 13. This problem happened despite me having this phone with 1 password for a few years, so the 1password application was not a new installation.

Additionally was able to test this on another Nord 2 5G which was factory reset and the problem was present there on a new installation of 1password.

I was also able to get it working without the marked solution, if I removed all biometrics, enabled 1 single fingerprint, and also enabled the "App Lock" setting (not sure if this is an android setting or an oxygenOS setting), but as soon as I had more than 1 fingerprint, or face unlock it stopped working, and it did not matter the order in which I enabled these biometrics, even after disabling the biometric unlock and reenabling it on 1password

There was 1 point where I didn't have face unlock but 2 fingerprints, and 1password did ask for the fingerprint but gave an error when I used the fingerprint.