Annoying feature of creating new items to 1 Password

Hey @mitchellcamps, I tested with 1Password in Chrome on the Roblox website, and I was able to save my new login without issue.

Sometimes syncing issues are the reason why 1Password can run into trouble with saving suggested passwords and logins. To resolve that, can you try the steps below:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app" (if you have the 1Password desktop app installed).

If the issue is still present, please let us know the following:

• What browser are you using?
• Do you have other extensions installed in your browser? If so, what are they?
• Does this only happen on the Roblox website or does it happen on most websites?

Let us know how everything goes!

Hello, I am seeing this same issue still. Oddly, when I was creating a new account for this website (1password community) the popup window was able to close itself, but when I was creating an account via Roblox, the window would not close in the same manner as discussed above.

@segovia,

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

What email do I send the report to ?

Hey @segovia,

I'm sorry that you are still having trouble, can you possibly send over the logs as requested by Joy so we can do some further investigation?

Thank you!

Hi

I still have the problem, I thought I had narrowed it down to my Cookies blocker, I disabled it and 1 Password worked; however, when I next came to adding an acount it failed again

Hi @segovia, it does not sound like you're running into the issue that Steph mentioned. At this time, we'll need some additional details so that we can get to the bottom of what is happening. I'd like you to please reproduce the issue in Firefox (with the debugger off) and then send over the following:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/135637/annoying-feature-of-creating-new-items-to-1-password#latest
* Your forum username: segovia

We'd sincerely like for you to send us an email with the requested info above so that we can investigate the issue further. After you send an email to us, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Hi

I am only unlocking from the plugin

@segovia

There is an issue we are aware of in Firefox which could be related to the behaviour you are seeing. For that issue, it seems to happen only after unlocking 1Password from the inline menu (the 1Password icon within the login/password field directly).

• Can you confirm if you're unlocking 1Password from the inline menu icon right before selecting the suggested password?
• If that's not the case for you, is 1Password already unlocked when you select the suggested password?

If you are unlocking 1Password from the inline menu first, could you try these steps and see if the 'Save Password' modal shows up as expected?

1. See 1Password is locked - left click the 1Password icon in the browser's toolbar.
2. Unlock 1Password from there.
3. Select the suggested password on the page and see if things behave as expected.

I look forward to hearing from you!

ref: dev/core/core#12592

No, as I can't get it to fail with the debugger running.