Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
hazzig
2 years agoNew Contributor
Annoying popup
Please, can you tell me how I can stop this window to popup everytime I open 1password client?
I turn this off and confirm my choice but it keeps asking me every single time now?? I don´t want to share my analytics with you, please stop being so annoying.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Dave
Moderator
Hello hazzig! 👋
I'm sorry that you're seeing the prompt unexpectedly reappear, that definitely isn't right. So that I can look into this further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/144192/annoying-popup
- Your forum username:
hazzig
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- iliaNew Contributor
Same situation.
Every some amount of time this pop-up appears despite I have already disabled it.1Password for Mac 8.10.24 (81024044)
- 1P_Dave
Moderator
I'm sorry that you're also seeing the pop-up appear again. Would you mind sending in a diagnostics report so that I can better understand what's happening and work on a resolution?
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/144192/annoying-popup
- Your forum username:
ilia
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#28106
- iliaNew Contributor
Hello Dave
Thanks for help
Support ticket id is: BRA-37469-871 - 1P_Dave
Moderator
Thank you for the Support ID, I confirm that your email made it to the right team. One of my colleagues will send you a reply as soon as they've reviewed the diagnostics report that you sent in. Please continue the conversation there.
-Dave
- RarityMonkNew Contributor
Same issue here. Support ticket raised today as per thread instructions: NJN-92833-798
- 1P_Dave
Moderator
Thank you for posting the Support ID, one of my colleagues will send you a reply over email soon. Please continue the conversation there.
-Dave
ref: NJN-92833-798