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Former Member's avatar
Former Member
2 years ago

App and browser extension no longer communicating about login?

I seem to recall that when I used to login to the app, the browser extension would also login (and vice versa). That doesn't happen anymore, and also unlock with Apple watch stopped working in the browser extension (still works in app). This all happened after I deleted and re-installed the browser extension to fix another issue: https://1password.community/discussion/141516/1pw-wants-chrome-update-that-doesnt-exist

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: 13.5
Browser: Chrome Version 115.0.5790.114

browser extension

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @gburleigh,

    Sorry for the delayed reply.

    If you click the Chrome menu in the right hand corner of your toolbar and choose Extensions > Manage Extensions. Can you send me a screenshot of this page so I can point you in the right direction?

    There should be a 'Developer mode' toggle and then within 1Password - Password Manager you should see 'Service worker'.

    I look forward to hearing from you.

  • Former Member's avatar
    Former Member
    2 years ago

    Console log - I don't see anything that says "inspect views".

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @gburleigh,

    I'm sorry that you are still having trouble. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    2 years ago

    Hello, I have performed the steps and the issue persists.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @gburleigh,

    It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Do the below steps improve things at all?

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test if it is working properly.

    Let us know how you get on.

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