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Former Member's avatar
Former Member
3 years ago

App crashing when trying to turn on fingerprint unlocking

All in the title. I've never used fingerprint unlocking before, but 1Password actually sold it to me quite well and since they removed the PIN option i decidedd to give it a try. Well, to try giving it a try, because i've never actually managed to make it work so far.

1Password Version: 8.9.0
Extension Version: Not Provided
OS Version: Android v9
Browser:_ Not Provided

android
  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @rollingtatoo,

    Would you be happy to share the name of the device you are trying to enable the fingerprint unlock option on?

    I've noticed a similar crash occurring when enabling fingerprint unlock on my Lenovo P11 Plus tablet, although the reason for the crash in my case though was due to my device not actually having a fingerprint scanner.

    Do you have any issues using fingerprint unlock to unlock other apps on your device?