Forum Discussion

jon123's avatar
jon123
New Contributor
2 years ago

Apple Watch Require Password Set to 2 Weeks But Doesn't Work

I only recently installed 1Password 8 - you know why haha.

I have the Apple Watch setting set to require password after 2 weeks.
But, I have to type my password anytime 1P locks. It always says "You need to enter your account password before you can use Apple Watch unlock."

I've tried quitting / restarting 1Password completely (quit / force quit all 1Password processes via Activity Monitor).
I've tried changing the setting to a different amount of time (in case the setting wasn't being saved for some reason).

I tested and Apple Watch is able to unlock system settings without issue.

1Password Version: 8.10.36
Extension Version: NA
OS Version: 14.5 (23F79)
Browser: Any

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    jon123

    Thank you! I've located your ticket and one of my colleagues will send you a reply via email soon. Please continue the conversation there.

    To prevent duplication of efforts, I've closed this thread.

    -Dave

    ref: VGZ-18432-949

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello jon123! 👋

    I'm sorry that Apple Watch unlock isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave