Forum Discussion

bestlem's avatar
bestlem
Frequent Contributor
2 years ago
Solved

Apple Watch stops unlocking 1password

I have been using my Apple Watch 10 to unlock 1password. 1password has just stopped seeing watch. There is no watch icon on the login dialog. There is no watch setting in 1password settings....
macos
  • 1P_Dave's avatar
    1P_Dave
    2 years ago

    bestlem

    I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.

    I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.

    Let me know if there's anything else that I can help you with.

    -Dave

    ref: dev/core/core#33121
    ref: dev/web/support.1password.com#4675

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

bestlem

Usually a diagnostics file of a larger size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.

If the compressed file is still too large then send an email to support+forum@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.

-Dave