Apple Watch Unlock not unlocking

@IsThisNameTaken

I'm happy to hear that everything is working now. If the problem returns then please reply to my colleague's last email and we can dig deeper into the issue. 🙂

-Dave

Well, of course, after sending in my diagnostics report, unlocking with my watch worked today for the first time in a couple weeks. Don't know how long this will last.

ref: KJY-38626-289

Hi @IsThisNameTaken:

Thanks for sending a diagnostics report through to us. I can confirm that we've received it and someone will be back in touch soon to help you further :)

Like others on this and similar forum posts, I can unlock my 2021 M1 Pro MacBook Pro with my Apple watch. And until recently, I could unlock 1P8 also. Then, to unlock 1P, I'd have to click on its icon several times before the watch unlock prompt appeared. Now it doesn't appear at all. I've tried relevant "solutions" posted here and in other forums with no luck. I'll email a diagnostics report to see if that helps.

@doetraar

I'm sorry to hear that the issue keeps reoccurring over and over again. You're correct that, if you're also seeing the issue when you try to use the Apple Watch to authenticate as an admin in macOS itself, this seems like it might be a macOS issue. I recommend reaching out to Apple Support so that they can take a look to see what might be going wrong.

If Apple Support is able to help you fix the issue as it affects admin authentication for macOS but you're still seeing the issue with 1Password then let me know and we can take it from there. 🙂

-Dave

I've recently experienced an interesting and new problem with  Watch Unlock on 1P8 on macOS (for SSH agents) - after upgrading my iPhone to the new 14 Pro Max, when 1P8 kicks my Watch to ask me to double-tap to confirm, the watch immediately closes the request, before I have a chance to tap.

The largest impact for me is that the SSH Agent functionality breaks entirely and I can't log in to hosts without disabling Apple Watch in 1P8.

The above recommended steps to remediate the issue work for a few hours, maybe a day, but, eventually break again -- it's not just 1P8 that has the problem though, it's the entire macOS -> Watch pairing. So if I do something that requires root permission and the system would normally prompt me to confirm via my Watch, that, too, is immediately shown and closed before I could tap the button.

But, as I say, disabling the Watch authorisation in 1P8 and macOS, shutting down, removing power cord (MacPro 2019), restarting, re-enabling, seems to let things work for a while. But once it breaks, it won't work again until the above steps are followed. Frustrating!

Thanks so much for the update @johnnyweb !

Update to previous post Jack_P_1P . It's now working with Watch OS9. You can close the support request :)

Hey @johnnyweb :

There's no need to resend a new report. I've sent a reply to your email. Thanks so much!

Alvin

My watch has just upgraded to WatchOS 9. Login still doesn't work but Im assuming I'll need to resend the report?