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thought_police's avatar
thought_police
Occasional Contributor
4 years ago

Apple Watch Unlock not unlocking

Hi In the Preferences for 1Password I have checked "Unlock using Apple Watch". So when I wish to use a password I go through the procedure to unlock with my watch. The watch does respond with the ...
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Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @MaxwellT

Thanks for providing that information. Your Mac is compatible with Apple Watch unlock. If you've tried resetting the Apple Watch Unlock settings in your 1Password and Mac preferences and this hasn't helped, then can you give the steps listed in Alvin's previous post a try?

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password 7 > Preferences > Security > Uncheck "Apple Watch").
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
  3. Check to make sure that MacOS is fully up to date How to update the software on your Mac - Apple Support
  4. Reset the SMC for your Mac: How to reset the SMC of your Mac - Apple Support
  5. Restart your Mac normally one more time (If you have more than one Mac connected to your iCloud account, do not proceed to the next step until you've updated each one to the latest version of macOS.)
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
  7. Enable Apple Watch Unlock in 1Password (1Password 7 > Preferences > Security > Check "Apple Watch").

Let me know if this helps and if not we can take it from there 🙂

Kester