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Former Member
3 years agoApple Watch Unlock Option Disappearing / Not Functioning
New thing that’s been happening since macOS 16.0:
The option to unlock 1P with my Apple Watch (series 7, fully updated) as a biometric works, but eventually it just stops functioning, and the opti...
GreyM1P
1Password Team
3 years agoHi there @MindFad
This one's a tricky problem to troubleshoot, because 1Password has to be "told" by macOS that an Apple Watch is paired with the Mac, much like it does for Touch ID. 1Password actually treats the Apple Watch as a "biometric" device just like Touch ID on the keyboard.
As such, if you're not seeing "Unlock with Apple Watch" appear in 1Password's Preferences > Security, it would usually indicate that it's not aware that an Apple Watch is paired. There's no way for 1Password to discover that on its own without being informed about it by macOS.
Considering you've already tried the steps you listed, which would be the first thing I'd recommend, you might want to try these things (in order) to see if they help:
- Make sure that Do Not Disturb or Focus is not enabled on either your Mac or Apple Watch. You'll see a 🌙 crescent moon in the menu bar of your Mac and above your watch face on your Apple Watch if so. Because the unlock prompt on your Apple Watch is essentially a notification, it might be suppressed by either of these.
- Check for (and apply) any updates to macOS. The Unlock With Apple Watch feature, along with other security features like Touch ID (if your Mac has it) might not work if there's a pending macOS update.
- If your Mac has an Intel chip, try resetting the System Management Controller. (You can find out if your Mac has an Intel chip or is using Apple Silicon by clicking the Apple menu > About This Mac. You'll see either Processor: Intel... or Chip: Apple....) The methods for resetting the SMC of a Mac vary depending on model, so I've included a link to Apple Support's article about how to do it here:
☞ This step will by definition restart your Mac, so you may want to pause here and see if the resolution lasts. Then if not, move on to step 4 below.
- Sign out of iCloud and back in.
- Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
- Sign in with your Apple ID - Apple Support
Have a try with those and let me know how things go. The team and I will be here if you need any more help. :)
— Grey