Forum Discussion

Former Member's avatar
Former Member
4 years ago

apple watch

I used to be able to, but I cannot longer unlock with my Apple Watch. Actually, it comes and goes. 8.9.10. There is no option in the settings, only for touch ID, which is dim


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=apple%20watch

18 Replies

  • donileo's avatar
    donileo
    Occasional Contributor

    My issue is now resolved and same thing reported by Larry was the problem. For some reason that toggle in: Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac") became unchecked. 1Pass is working correctly again.

  • Former Member's avatar
    Former Member

    Well.... This is embarrassing but somehow that became unchecked, so I just checked it and seems to be working. I'll hold on to this in case it happens again.

  • @"Larry Singer" and donileo

    Can you both try the following steps:

    1. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    2. Turn off your Mac.
    3. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    4. Turn on your Mac.
    5. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    6. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    If that still doesn't work then I'd like to ask you both to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • donileo's avatar
    donileo
    Occasional Contributor

    Getting this same issue on MacOS Ventura 13.1, 1Password 8, WatchOS 9.2. Unlock with Apple Watch was working previously but just suddenly stopped. Option to unlock with Apple Watch on 1Password 8 in Security section doesn't show.

  • Former Member's avatar
    Former Member

    Sorry just saw these replies. No, the functionality is not returning. I am still locked out. I am using the keyboard on the MacBook Pro with touch ID. I have not been paying attention, so I launched 1password, signed in, quit it, and then put my Mac to sleep, and then relaunch after waking the Mac, and it did not ask me for my password. So, in my view, it should give me the option to login with my Apple Watch anytime that it is not logged in, but that is not the case.

  • @archiebuttle

    I'm sorry that you're also running into an issue with Apple Watch unlock. Does the functionality always return after a period of time? Are you using an external keyboard that includes Touch ID? Does your Mac sleep in between Apple Watch unlock working and then not working?

    -Dave

  • Former Member's avatar
    Former Member

    I am having this issue of intermittent loss of this functionality:
    1Password for Mac 8.9.10 (80910043)
    MacOS Ventura 13.0.1

    Any other info your team needs for the bug reporting?

  • @"Larry Singer"

    Are you by chance using Ventura and 1Password 8? If so, this sounds like an issue we're investigating.