Forum Discussion

Julio860JVL's avatar
Julio860JVL
New Contributor
7 months ago
Solved

Application software program not opening.

I did a few quick searches and I didn't found anything that I could use to help my problem. This are some of the searches I did. https://www.1password.community/search?q=application+not+opening ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello Julio860JVL! 👋

I'm sorry that the 1Password for Windows app isn't opening on your PC. We've received reports that hardware acceleration can cause an issue like this, can you try turning it off:

  1. Try to unlock 1Password for Windows and note that the main window doesn't open.
  2. Right-click on the 1Password icon in the taskbar (bottom right of your screen) and select Settings.
  3. Click on Advanced and uncheck the option for Use Hardware Acceleration.


Then try to open 1Password again. Do you see the same issue? 

-Dave

#30261

Julio860JVL's avatar
Julio860JVL
New Contributor
7 months ago

Disabling the Hardware Acceleration didn't work to make the software to open. But I found a work around to open the software.

Here are the steps that helped me to open the software.
1. Open the software and it will show in the systray.
2. Double clicking on it or secondary clicking the icon on the systray and clicking on "Open 1Password" wont work in my case. Because the software doesn't open that way.
3. Secondary click the icon on the systray and click on "Open Quick Access".
4. After "Quick Access" have been opened, press "Control + Shift + L" and this will make the software to open.

It seems the software is having some issues with the locking feature.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Julio860JVL 

    Thank you for providing the workaround. So that the team and I can investigate this further, I'd like to ask you to create a diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/application-software-program-not-opening-/151498
    • Your forum username: Julio860JVL


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave