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adambrewer's avatar
adambrewer
New Contributor
3 months ago

ARM64 build on Windows auto-updates to x86 builds

I have a Surface Laptop 7 with the Snapdragon X Elite CPU. I'm installing the ARM64 build of 1Password from the website. After install, I can validate this is indeed running as native ARM64 code with Task Manager.

Later, I noticed that as 1Password auto-updates, it replaces the ARM64 build with the x86/x64 build. When I look in Task Manager, I now see "x64" as the architecture. I am running the production channel. Has anyone else observed this behavior?

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello adambrewer! 👋

    Thanks for reaching out! I haven't seen any other reports of this behaviour and I can't reproduce it on my own device. We just released the ARM64 version of 1Password for Windows 8.10.64 today, can you update and see if the same issue occurs: 


    If you do see the same issue then is possible that you're using a Windows PC that's managed by your employer? They may be redeploying the non-ARM64 version of 1Password on your device. Let me know. 

    -Dave

    • alovchin91's avatar
      alovchin91
      New Contributor
      2 months ago

      The same has just happened to me when I tried updating 1Password installed from the Microsoft Store to the latest version (8.10.70). Moreover, if I uninstall it and then reinstall 1Password from the Microsoft Store, I get an x64 version now, which hasn't happened before. I had to explicitly use an Arm64 installer from the website to get an Arm64 version.

      It seems whatever code you're using to update 1Password or to install it from the Microsoft Store, it fails to determine the architecture correctly in the recent versions.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        29 days ago

        alovchin91​ 

        Our release team has resolved an issue where the Microsoft Store would install the x64 version of 1Password for Windows rather than the ARM64 version. If you're using the Microsoft Store, uninstall and reinstall 1Password to install the ARM64 version. 

        If you see any other issues then please let me know. 

        -Dave