arm64 version crashing

Hal37

Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: QFI-25474-979

1P_Dave Thanks!

Your support ticket ID is QFI-25474-979

Hello Hal37! 👋

I'm sorry that 1Password is crashing on your Windows PC. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148571/arm64-version-crashing
• Your forum username: Hal37
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Per my prior comment, here is a screen shot of when 1Password crashes leaving the frame:

App Crashing on win11 (Windows version: 10.0.26100.1882), usually when coming out of sleep. Sometimes I get the "report/ignore" dialog (and click report, so hopefully you have them), other times no evidence of crash, occasionally just the empty app frame with an error message printed in it (I'll get a screen shot next time)

Unexpectedly, when I restart the app, sometimes I do not need to re-enter my password -- the vaults are still open! ☹️

I believe this started after my the KB5043178 update -- which was applied twice to my system (Sept 24 & again Sept 30).