Forum Discussion

annoyed1234123431's avatar
annoyed1234123431
New Contributor
22 hours ago

Asked to full login every few hours

Hey,

Did something change? Up until recently everything was working good. Now I am asked to re-login (password into 1Password extension) or even login to 1Password.com. Been using this account/setup for years.

Other thing I noticed is sometimes I'll click on the 1Password extension login password field, then the fingerprint thing will popup. Then it will pop up the 1Password.com login (new tab).

Removed everything. Reinstalled everything (extension & app). Is my account borked?

1Password browser extension: 8.12.10.36 (crazy you can't copy this)

1Password for Mac 8.12.10

81210036, on PRODUCTION channel

Also does 1Password not have a support contact anymore?

1password.com
macos

1 Reply

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    2 hours ago

    Hello annoyed1234123431​ thanks for reaching out.

    I'm sorry that 1Password keeps asking for your password unexpectedly.

    Since I don't have access to your account information here on the public community page, I recommend sending an email to support@1Password.com so that our support team can take a look and advise further.

    With your email please include:

    • A link to this thread: 

      https://www.1password.community/discussions/1password/asked-to-full-login-every-few-hours/169276

    • Your community username: annoyed1234123431

    After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

    In addition to sending an email to the address I listed above, in the future you can also reach out to our support team using our contact form at the bottom of the following page: Help & Customer Support

    Let me know if you have any questions.

    -Chris