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Forum Discussion
Former Member
3 years agoAttempting to install 1Password 8 on Win10 fails silently
I am trying to upgrade from 1Password 7.9.833 (currently installed) to 1Password 8 (the latest installer *.exe, downloaded 2023-05-11).
When I run the installer, there is prompt "Install 1Password...
1P_Gem
1Password Team
3 years agoHi @FederalTotem, I'm sorry to hear that you've run into trouble upgrading to 1Password 8. Could you email in to support+forum@1password.com with some logs so we can look into this further?
- Open the Start Menu, paste this text into the search field, and press Enter:
%LOCALAPPDATA%\1Password - Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
- Right-click the folder on your desktop, click Send To, then Zipped folder.
- Attach this to your email to support - don't post this on the forums.
With your email please include:
- A link to this thread: https://1password.community/discussion/140113/attempting-to-install-1password-8-on-win10-fails-silently#latest
- Your forum username:
FederalTotem
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!