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Former Member's avatar
Former Member
4 years ago

Safari extension often loses connection to 1password

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working.
It always looks like 1password was locked. When really locked it still redirects me to the 1password app to enter my Passphrase but then it still looks locked in Safari and doesn't even redirect to 1password anymore.
Reloading the page does not work. Clicking aways from the login form and clicking on it again does not help.
Sometimes it helps to deactivate the 1password Safari extension and reactivate it again. But sometimes even that does not help.
Everything should be on the latest version (1password, Safari extension, Safari and macOS).


1Password Version: 8.4.0
Extension Version: 2.1.4
OS Version: macOS 12.0.1

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I am confused on the Two factor authentication. 1Password gave me steps to scan in a QR code to set it up but I can't even access it to use it on my phone now. I found an app for Google Authenticator, but I don't have it installed and will have to go through another mess of codes to get it installed. I went to my Google Account and it has no mention of 1Password and only mentions the Google password manager. What got set-up on my phone with the QR code? How do I find it to use it?

\n\n

I was expecting to use text message authentication in combination with password for the two factor authentication since I only access my 1password account on my PC.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

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I am confused on the Two factor authentication. 1Password gave me steps to scan in a QR code to set it up but I can't even access it to use it on my phone now. I found an app for Google Authenticator, but I don't have it installed and will have to go through another mess of codes to get it installed. I went to my Google Account and it has no mention of 1Password and only mentions the Google password manager. What got set-up on my phone with the QR code? How do I find it to use it?

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I was expecting to use text message authentication in combination with password for the two factor authentication since I only access my 1password account on my PC.

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1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

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Authenticator App","moderationData":{"__ref":"ModerationData:moderation_data:119194"},"body":"

You can also use the App Authy for 2FA.

\n\n

But how you scanned the QR Code for the 2FA activation?
\nIf i understand you right, you didn't used a Authentication app?

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Is this where I post for support?

\n\n

It looks like I am at an endpoint and may have to cancel my account before the trial period ends. I am stuck in la la land.
\nI setup my account on Home Computer and Work Computer. All was working okay on the configuration side. I then decided to set up Two-factor communications. I have no idea how it got setup through my phone. I remember 1password showing me a QR code. It seems like I couldn't find any app and went to the camera to see if it would recognize the code. I some how got a code and entered it in 1password. 1password sent me an email saying my account is now protected by two-factor authentication. Now when I try to go to the site it wants my 6 digit pin. I get no notification from my phone that a request has been made. I don't see in the 1password software that I can get a new QR code.

\n\n

I have went through my phone and find no authenticator. I found an internet list of the Top 10 authenticators and none of them are loaded on my phone. I couldn't find that Verizon, Samsung, or Google contained one in their apps on my phone.

\n\n

I have now installed Google Authenticator, but it wants a QR code which isn't available from 1password. I might as well delete my account before I get charged at this point unless there is some easy way out. How does 1password handle this if you lose your phone or it fails? What good is a key if the weakest link destroys the process?

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jeffer23 1Password does not support two factor authentication via SMS text. I think this is a good thing as it can easily be compromised by signalling system 7 and SIM swapping attacks.

\n\n

Google Authenticator is a standalone app and is not tied to your Google account. Your two factor authentication secrets are only stored on your phone. So if you lose your phone or factory reset it then you lose the two factor authentication codes.

\n\n

Any authenticator app compliant with the Time-based One Time Passcode standard will work with 1Password's two factor authentication. Install the app on your phone, open the app, scan the 1Password QR code and the enter the 6 digit passcode into the 1Password website.

\n\n

https://support.1password.com/two-factor-authentication/

\n\n

A number of these authenticator apps allow you to backup your 2FA secrets. In my opinion, Authy is the easiest to use for most people. It encrypts your 2FA secrets with a key derived fom your backups password and saves them in the cloud. Keep a separate record of your backups password and you will always be able to recover your 2FA passcodes.

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