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Unable to create a passkey on SwissID website
Hi,
I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.
1Password Version: Not Provided
Extension Version: 8.10.58.44
OS Version: Windows 11 24H2
Browser: Edge
I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
For the time being, you can use other authentication methods to sign into the website.
-Dave
#36659
45 Replies
Hi team and community,
I’m a long-time 1Password customer in Switzerland and I’ve run into a roadblock with SwissID, our national digital identity. SwissID requires passkeys from FIDO2-certified providers. While 1Password can store passkeys, it isn’t recognized as a certified FIDO2 passkey provider, so SwissID rejects it.
SwissID states: “Only password managers that are FIDO2-compliant are supported. Many password managers can store passkeys but are not compliant themselves and are therefore not permitted by SwissSign for security and regulatory reasons.”
This matters because SwissID is widely used and backed by major Swiss institutions. It’s tied to Swiss Post and SBB, and it’s accepted by many services across e-government, healthcare, finance, media, and e-commerce. That means many of us in Switzerland can’t rely on 1Password passkeys for important, regulated logins.
Given 1Password’s membership in the FIDO Alliance and the global shift to passwordless authentication, FIDO2 certification as a passkey provider feels like the logical next step. It would let customers use 1Password for SwissID and other services that require certified passkey issuance, reducing the need to juggle multiple authenticators.
Is full FIDO2 certification as a passkey provider on the roadmap? If yes, is there any rough timeline you can share?
Thanks for considering this. 1Password is a tool I trust and want to keep using everywhere it counts.
Best regards,
David Libby
Zürich, Switzerland- 1P_Dave
Moderator
Thanks for reaching out! 1Password is FIDO2-compliant and, as you mentioned, we're also a member of the FIDO Alliance: We’ve joined the FIDO Alliance to build a better future for authentication
Our team is currently in contact with the SwissID team and hopefully this issue will be fixed soon.
-Dave
For anyone who's interested: First of all, I'm really happy to see that so many people in Switzerland use 1Password.
As for SwissID: it turns out they've really covered themselves with their audit processes. They're not stressed at all, because now all the password manager providers have to fill out these lovely forms and probably deal with a ton of follow-up questions before anything happens. I can totally imagine some IT guys in government just taking it slow and sticking strictly to their guidelines.
What would be far more interesting to know is where 1Password as a company actually stands in this process. It's kind of crazy that all we hear from them is "we're talking to SwissID". If the holdup is just with SwissID’s audit, then why not just say so publicly? That way, all the Swiss users would understand: okay, it’s the typical slow-moving bureaucracy, and we just have to wait it out.
- 1P_Dave
I'm not sure about what the process looks like on SwissID's end and I don't have any additional details to provide. I know that our team has been in contact with their team and we've been told that support for 1Password will be added to a future release of their service.
For more details, I recommend reaching out to SwissID.
-Dave
For all swiss users: This is the reply from SwissID to my support ticket regarding 1Password.
I've tried it and finally a "passkey" gets stored in 1Password, but it still does not work. Everytime I want to login using the Chrome browser on Windows 11 it asks me to scan a new QR-Code for creating a passkey. And on the iPhone I get "Passkey is not available" (see picture below). Is 1Password FIDO2 complaint ??"Guten Tag. Vielen Dank für Ihre Anfrage und Ihr Interesse an der Nutzung eines Passkeys mit SwissID. Damit die Einrichtung reibungslos funktioniert, bitten wir Sie, folgende Punkte zu beachten:
• Verwendung von zwei Geräten: Bitte stellen Sie sicher, dass Sie zwei Geräte verwenden, auf denen derselbe Browser installiert ist. Zudem müssen Sie auf beiden Geräten mit demselben Benutzerkonto angemeldet sein.
• Synchronisation des Passwortmanagers: Es ist wichtig, dass die Passkeys im gleichen Passwortmanager gespeichert werden, um eine erfolgreiche Kommunikation zwischen den Geräten zu gewährleisten.
• FIDO2-Zertifizierung: Bitte beachten Sie, dass der verwendete Passkey FIDO2-zertifiziert sein muss. Nur so ist die notwendige Sicherheit und Kompatibilität mit SwissID gewährleistet.
Sollten Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Freundliche Grüsse"
I emailed SwissID with a link to this page and a bit of context: I don’t get that google, Microsoft, PayPal and many others companies accept to store the passkeys in 1password and not SwissID, it cannot be right.
For the sake of clarity, I also agree that this thread should not be marked as Closed, it’s surely not resolved
Pleasant surprise : I gave it a try today and it worked ! I was able to store my passkey in 1Password and then I could use it to log in again
Nice for you then - I only get the popup for Windows. I tried it and it is still status quo.
Very same issue. I tried several times and it fails. It’s quite odd that SwissID.ch does not accept 1password whereas the rest of the world does
The one mentioned by born4new in the related post to this issue
have the same issue and also received this email today
I also received an email stating that they will disable 2fA via the SwissID app by the end of August. Yet I am unable to create a working Passkey neither on iOS or on MacOS. I also contacted SwissID support about the issue and they responded with a generic help article about passkey generation.
which mail?
This is still an issue. Is there any progress?
Same issue here
I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.
I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says "Something went wrong" and it doesn't store it on their side. Really weird.
I am having the same issue with SwissID. Any idea of when it can be fixed? I really don't want to create the passkey with the native iOS password manger if it can be avoided, and SwissID will make passkeys mandatory soon.
