I'm happy to share that, with the latest update to the stable version of 1Password (8.10.78), our team has added a setting to turn off the prefilling of usernames when creating new items in the app:
The team is aware of the issue and is in contact with the people at SwissID. We'll update this thread when there's more to share. Thanks for your patience!
I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says "Something went wrong" and it doesn't store it on their side. Really weird.
I am having the same issue with SwissID. Any idea of when it can be fixed? I really don't want to create the passkey with the native iOS password manger if it can be avoided, and SwissID will make passkeys mandatory soon.
Our team is working with SwissID to get this resolved but I don't have an ETA to share. I've added your report to the internal work item for the issue.
I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.
With the 2FA App Method which will be disabled in 1 Month this is really annoying.
I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
For the time being, you can use other authentication methods to sign into the website.
I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue.
If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread.
Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.
I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.
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Hi,
\n\n
I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 8.10.58.44 \nOS Version: Windows 11 24H2 \nBrowser: Edge
","body@stringLength":"326","rawBody":"
Hi,
\n\n
I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 8.10.58.44 \nOS Version: Windows 11 24H2 \nBrowser: Edge
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Unable to create a passkey on SwissID website","moderationData":{"__ref":"ModerationData:moderation_data:158683"},"body":"
This is still an issue. Is there any progress?
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The team is aware of the issue and is in contact with the people at SwissID. We'll update this thread when there's more to share. Thanks for your patience!
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Why is it msrked as „solved“? This is still an issue.
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Same issue here
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I'm sorry that you're also affected, I've added your report to our internal tracking item as well. Hopefully this is fixed soon.
\n
-Dave
\n
#36659
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I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.
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The issue remains open and is being looked into along with SwissID, see my post here.
\n
-Dave
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I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says \"Something went wrong\" and it doesn't store it on their side. Really weird.
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I am having the same issue with SwissID. Any idea of when it can be fixed? I really don't want to create the passkey with the native iOS password manger if it can be avoided, and SwissID will make passkeys mandatory soon.
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Our team is working with SwissID to get this resolved but I don't have an ETA to share. I've added your report to the internal work item for the issue.
\n
-Dave
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I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.
With the 2FA App Method which will be disabled in 1 Month this is really annoying.
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I'm sorry for the impact that the issue is causing. I don't have any news to share at the moment. I've shared your report with our development team.
\n
-Dave
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Same here tested on iOS 18.5 (beta) und macOS 15.5 (beta). Passkey get's stored in 1P but website throws an error.
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I'm sorry for the inconvenience. This is a known issue, please see my post here.
\n
-Dave
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I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
\n
For the time being, you can use other authentication methods to sign into the website.
\n
-Dave
\n
#36659
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It is still not solved. I totally get it, that 1Password is not the problem here and I hope you are still working on it.
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I don't have any news to share at the moment, the team is aware of the issue and has reached out SwissID.
\n
-Dave
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For the time being, you can use other authentication methods to sign into the website.
1P_Dave Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).
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I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue.
\n
If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread.
\n
-Dave
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Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.
I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.
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