Forum Discussion

rysmac's avatar
rysmac
New Contributor
7 months ago
Solved

Auto-fill frequently stops working (macOS, Safari)

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting t...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.

    -Dave

1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
7 months ago

rysmac 

It sounds like you may have been in the middle of an update. We recently released a new version of 1Password. Can you try the following and let me know how it goes the next time you experience it? It should help and not require you to restart the Mac.

During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection. This would be the only way to reestablish the communication.

 1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely. 
 2. Quit your browser. 
 3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
 4. Open your browser.

dragon1's avatar
dragon1
Dedicated Contributor
7 months ago

Problem exists for me too. Tried all your steps.