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Forum Discussion
Solved
Auto-fill frequently stops working (macOS, Safari)
Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting t...
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.
-Dave
1P_Tommy
Moderator
ModeratorIt sounds like you may have been in the middle of an update. We recently released a new version of 1Password. Can you try the following and let me know how it goes the next time you experience it? It should help and not require you to restart the Mac.
During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection. This would be the only way to reestablish the communication.
1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
2. Quit your browser.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
4. Open your browser.
1P_DaveModerator
ModeratorI'm sorry for the delay in replying. If you're still running into the issue then I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/auto-fill-frequently-stops-working-macos-safari/152716
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hi Dave -- I am also experiencing this issue and just emailed a diagnostic report. My support ticket ID is ESC-19286-854. Thanks!
- 1P_Dave
Thank you for posting the Support ID! I see that my colleague has sent you a reply via email, please continue the conversation there.
-Dave
Hello Dave. It may be beneficial for the community to get a better understanding of the expected timeline for a fix of this ongoing issue. Thank you.
Hi Dave, this continues to be an ongoing and frequent issue on my system. Is there any word from your team that they are actually taking steps to resolve this rather irritating bug?
- 1P_Dave
Thanks for the follow-up. Our team reached out to our friends at Apple and currently there are improvements being tested in the latest version of the Safari Technology Preview which seem to resolve the issue. Hopefully the improvements will be released to the stable version of Safari soon as well.
For the time being, opening the website in a new tab or restarting Safari, should get things working again for you when you do run into the issue.
-Dave
