Forum Discussion

rysmac's avatar
rysmac
New Contributor
7 months ago
Solved

Auto-fill frequently stops working (macOS, Safari)

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting t...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.

    -Dave

focher's avatar
focher
New Contributor
5 months ago

I also frequently encounter this issue and it's extremely frustrating. Agree with the OP that this is a pretty core and basic feature. Am happy to provide logs or whatever to help find the root cause, but it's still happening regularly with the latest updates.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

focher​ 

I'm sorry that you're running into autofill issues in Safari as well. The next time that the issue occurs, can you tell me if opening the website in a new tab gets things working in the new tab? 

I suspect that you're running into a known issue with Safari 18.4 and this will help me to confirm if you are or aren't. I look forward to hearing from you.

-Dave

#36808