Forum Discussion

rysmac's avatar
rysmac
New Contributor
7 months ago
Solved

Auto-fill frequently stops working (macOS, Safari)

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting t...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.

    -Dave

focher's avatar
focher
New Contributor
5 months ago

I also frequently encounter this issue and it's extremely frustrating. Agree with the OP that this is a pretty core and basic feature. Am happy to provide logs or whatever to help find the root cause, but it's still happening regularly with the latest updates.

slowglowing's avatar
slowglowing
New Contributor
3 months ago

I have also been running into this issue frequently. I usually have several Safari tabs open... I'll create a new one, go to a site, and try to login by clicking in the username box. The 1P icon will be displayed in the text box, but clicking on it does nothing. If I try to use the 1P browser extension icon in the toolbar, it will show me the login info but Auto-Fill does nothing. The only workaround other than copy/pasting is to fully restart Safari.

Interestingly, if I go back to other open tabs that have login options the 1P extension will sometimes work as expected without a restart. Very strange and frustrating!

I just experienced this again and emailed a diagnostic report. Hope a solution comes soon!