Auto-Fill not working all of a sudden on some sites

Thanks for getting back to us @usagora.

I have put in a request for our product team to consider adding some kind of message when you click 'Check for updates' to notify the user that they are indeed up to date.

Thanks for the feedback.

ref: PB32730799

1P_David I wasn't intending to actually update it, but when the "Settings" option was unresponsive yesterday, I tried the other options to see what else wasn't working. From a software developer's perspective, users expect feedback when clicking on a button or menu item (unless it's grayed out). When nothing happens, it appears broken. If the extension is up to date, then the user should receive a message saying such. If nothing happens, then it appears broken.

Chrome automatically updates extensions, @usagora. So, if your extension is already up to date, clicking "Check for Updates" wouldn't do anything. Is there a different behaviour you're expecting?

steph_giles 1P_David I forgot to mention that right-clicking the extension icon and then clicking on "Settings" now opens the Settings page as expected (was unresponsive yesterday, as mentioned in my OP). However, clicking on "Check for updates" is still unresponsive for me.

Thanks for the update @usagora! We can continue to troubleshoot further if the behaviour continues.

steph_giles Today, both sites I mentioned are autofilling as normal. I've made no changes to Chrome (not even cleared the cache) or to the 1Password Chrome extension. Bizarre!

I'll let you know if I encounter this again and what happens if I try the steps you outlined above.

Hey @usagora,

I'm sorry for the trouble you are having filling on certain websites. Let's start with pizzahut.com.

I have tried to fill my credit card details on this site and things seemed to work as expected. Before we go any further can you try going to our test website and use the same steps you would take to fill your credit card and let me know if it successfully fills here: https://fill.dev/form/credit-card-simple.

As for Chase.com, can you try these steps to manually save your login and then see if you are able to fill:

1. Go to the log in page
2. Manually enter your log in details but don't click enter or sign in.
3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
4. Give it a title and click Save.
5. Now refresh the page and see if you are able to fill.

Let me know how you get on!

Just tried to log in at chase.com and 1Password will not auto-fill my user name and password. Same issue: no prompt when I click in the user name or password fields, and clicking "autofill" on the extension does nothing.