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Forum Discussion
Autofill freeze after unlock
I noticed that it began happening recently. Basically if I unlock my phone, go to a website and try using the autofill, what happens is:
- I select the credential
- The app asks for unlock (biometric)
- After that, the unlock screen fades (but the website in the background still shows with that dark shade as if the unlock dialog was still open)
- I'm stuck like this, so I need to hit the back button (android)
- Then I can select the credential (since now it's unlocked)
I'm adding a video showing it happening, the part when it's black is the unlock (biometric), and when I'm tapping around it's because the biometric has already succeeded but I can't do anything but hit the back button.
I'm on a S23 Ultra (One UI 6)
App is up to date on beta (8.10.24)
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Brave
25 Replies
This has been happening for months to me too. Pixel 6 Pro, Android 14.
I also sent in a diagnostic. This has been happening to me for months - is there any progress on narrowing this down? I also recently updated to Android 15 Beta 3 and that did not resolve the issue, unfortunately.
This is happening for me as well. Pixel 8 pro. Very frustrating. Is there a resolution? Thank you
- 1P_Dave
Moderator
Thank you for sending in the diagnostics reports. I see that the team was able to review the diagnostics reports and identify a known issue. Hopefully our development team is able to include a fix for the issue in a future update soon.
I'm sorry for the inconvenience.
-Dave
ref: dev/core/core#27518
Same issue, Pixel 6 Pro.
FQH-44137-838
Same/similar issue on pixel 8 pro
WUV-29323-725
- 1P_Dave
I'm sorry that you're also sometimes unable to unlock 1Password. I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/710711/#Comment_710711
- Your forum username:
ialexsilva - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I've replied to you here: https://1password.community/discussion/comment/711209/#Comment_711209
-Dave
Same after the update that fixed the crashing.
https://1password.community/discussion/comment/710319#Comment_710319
I'm experiencing this issue randomly where my phone gets stuck on the 1Password splash screen when trying to unlock it.
This started happening when updated from Android 13 to Android 14
Phone: Poco F4 GT
Android: 14
1Password App: 8.10.32
