Autofill has stopped working, which it does from time to time.

I'm actually having trouble on every site at the moment. Here are several:
https://www.chase.com/
https://my.bch.org/MyChartPRD/Authentication/Login?
https://verified.capitalone.com/auth/signin

and more...

Every site I've tried to access. FYI, I'm still logged into 1Password on this same desktop, and the Chrome extension is still working, it's just not popping up or autofilling. I can copy and paste usernames and passwords out of it.

Hey @spmetivier,

I'm sorry for the ongoing trouble, is it specifically your banking website you are having trouble with other sites? Can you send me a link to the website so I can do some testing on my end?

Thank you!

Well, that didn't take long. I'm trying to log into my bank, and do not get the popup to choose an account from 1Password. I thought maybe I had been logged out for some reason, but clicking on the extension in the Bookmarks bar shows that I'm still logged into 1Password, which pops up the right Suggestions. However, clicking on Autofill does nothing. I'll need to copy and paste the username and password. Disabling, then enabling the extension, and entering my 1Password password makes the Autofill work again. (Note: I did not log out of 1Password in between.

@slajeune

I'm sorry you're still having trouble. I would recommend keeping up with my colleagues via email. They would be the best at looking at logs and such.

I've had this issue for a while. I have a ticket opened with support but they don't seem close to identifying the issue. This also affects the menus accessed via right click. Right click -> settings does nothing when the extension crashed. One needs to disable/enable the extension to restore functionality. Version 2.10 doesn't fix the issue.

On behalf of Steph, you're welcome. If you need us feel free to reply back at any time.

Thanks, Steph. I've changed that setting. I'll need to wait and see if the problem resurfaces, as it seems to occur sporadically. I've been using the autofill on a number of websites that I visit often for the past couple of days without a problem. If the problem hasn't resurfaced within a week or so, it's probably resolved.
Thanks again!

Hey @spmetivier,

No problem we can try and get to the bottom of things without the logs, I think I have a better understanding of what could be happening here.

Seeing as you only use 1Password in your browser and not the 1Password app, I'd like you to try the steps below and then test for me to see if things work as you'd expect:

1. Right click the 1Password icon in your browser toolbar and choose 'Settings'
2. Disable the setting that says 'Integrate with 1Password app'
3. Now test to see if things are working.

Let us know how you get on!

I'm not sure how to send over the console log, or how to capture the appropriate timeframe. 1Password works fine for a while, then when I try to login to the same accounts, it fails to autofill. I have no idea what triggers it, so don't know what I'm supposed to capture.

Hi @spmetivier ,

You can use the search function in the Windows task bar to search "1Password" and see if the app is brought up. Once you've found it and opened it, in order to determine which version of 1Password for Windows you're using, you can click the kebab menu ( ⋮ ) at the top of the sidebar, choose Settings, then click About in the sidebar. The version number will be shown here.

If you don't have the 1Password app on your device, you can just send over the console log from your browser in your email to us and we can continue assisting you further from there.