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jaotto1172's avatar
jaotto1172
New Contributor
2 years ago

Autofill not working in Healow patient portal

I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).

The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp

Problems:

  • The site has a radio button with two options: Using Credentials; Using Mobile Phone. To sign in successfully I need to hit the Using Mobile Phone button.
  • Autofill does not fill the fields under either radio button option.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension
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I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).

\n\n

The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp

\n\n

Problems:

\n\n\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"658","rawBody":"

I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).

\n\n

The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp

\n\n

Problems:

\n\n\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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Autofill not working in Healow patient portal","moderationData":{"__ref":"ModerationData:moderation_data:95902"},"body":"

Hello jaotto1172, thank you for writing in. I'm sorry to hear about the problems you're running into with 1Password.

\n\n

I did some testing on my end but haven't been able to reproduce the same behaviour. I was able to autofill on this website using both options.

\n\n

What steps did you take when using 1Password to autofill? Does the autofill menu (Inline menu) appear below the fields?

\n\n

-Evon

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1Password Version: 1Password for Mac 8.10.30 (81030011)
\nExtension Version: 1Password Beta – Password Manager 2.22.1
\nOS Version: MacOS Sonoma 14.4.1
\nChrome Version: 123.0.6312.87 (Official Build) (arm64)

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