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Forum Discussion
jaotto1172
11 months agoNew Contributor
Autofill not working in Healow patient portal
I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).
The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp
Problems:
- The site has a radio button with two options: Using Credentials; Using Mobile Phone. To sign in successfully I need to hit the Using Mobile Phone button.
- Autofill does not fill the fields under either radio button option.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- jaotto1172New Contributor
1Password Version: 1Password for Mac 8.10.30 (81030011)
Extension Version: 1Password Beta – Password Manager 2.22.1
OS Version: MacOS Sonoma 14.4.1
Chrome Version: 123.0.6312.87 (Official Build) (arm64) - 1P_Evon
1Password Team
Hello jaotto1172, thank you for writing in. I'm sorry to hear about the problems you're running into with 1Password.
I did some testing on my end but haven't been able to reproduce the same behaviour. I was able to autofill on this website using both options.
What steps did you take when using 1Password to autofill? Does the autofill menu (Inline menu) appear below the fields?
-Evon