Forum Discussion

craisin's avatar
craisin
New Contributor
2 months ago

Autofill not working on Chrome in Android

Starting about a month ago, after 1Password showed a notice that I should set updated autofill on my Android phone to 1Password, which I did, autofill options from 1Password have stopped appearing on...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
22 days ago

Hello craisin​, sjmoll​, crabtre​, and dantheman​! 👋

I'm sorry that you're running into issues when using autofill in Chrome. It's been some time since you posted (and I'm sorry for the delay in replying) can you check to see if you're still running into the issue after updating to the latest version of 1Password, Chrome, and Android for your device? 

If you are still running into the issue then can you tell me the following: 

  1. Does autofill always start working again (at least temporarily) after you force close your browser and then re-open it again: Find, open & close apps on Android - Android Help
  2. Does the issue occur in the main Chrome browser? Or in an in-app browser opened by another app? 
  3. If you try using a non-Chromium browser like Firefox then do you see the same issue there? 


I look forward to hearing from you.

-Dave

sjmoll's avatar
sjmoll
New Contributor
22 days ago

Hi Dave - Most of the time force closing works.  Occasionally it doesnt for a particular site, but it doesnt seem consistent as to which, and I usually dont try force closing a second time, but for the times where i do, that seems to work. 

It seems to vary as to when it stops too where it may work on one site but not another.  In just trying now, one Sony site worked with no force close in a whole, and then a couple minutes later a different Sony site didnt work (both use the same login but use a different page for authentication).  

I dont often use other browsers but have tried to test this in Firefox, and it does seem to work fine there although I may not be using it long enough to tell.

And last, I do see this for in-app browsers too that are using Chrome (eg: Google search, Gmail, etc).

Thanks, Shawn