Autofill on Android 12 doesn't seem to work

Exactly the same issue for me as a new customer, hoping to find a better premium provider than my previous one... Having read through and tried (I think) almost all of the above, I'm struggling to maintain the motivation to persist with the changeover, as every single login and app seems to take average 5 minutes.. the browser and windows 11 program doesn't seem much better though to be fair.. i can't help but feel I must be doing something wrong somehow.. overall i like that app and i can tell it should perform much better than my experience so far so I don't want to give up just yet... can someone please advise? :)

I am a new customer, wanting to move away from Truekey (mcafee) for the family sharing functionality. However, I am seeing exact same issue reported by OP on my android 12, Samsung Note 20 5G. I have the latest OS on Samsung as well as latest Android 1password app. I have gone through the system settings accessibility settings as guided by 1password app. Rebooted my device after all changes I made.

As OP mentions, I too do not see any 1password pop up when tapping into a login field of either an app or browser. I had to turn this on for Truekey as well, but I turned that off.

Hi Guys,

1Password app is not working properly since recent Android 12 update on my Samsung S21 phone.

The issue is that it doesn't do anything when tapping to username field in lots of websites. Its not just 1 website, but rather majority of websites. This was never a case in Android 11.

It will only work if I tap to password field and then will fail to fill username part most of the time, only password. It will also fail to automatically insert 2FA code afterwards.

This is true for Firefox, Bromite, Chromium, Samsung Internet browsers, all removed and reinstalled from scratch.

I tried to play with Accessibility and Autofill options, but its still not working. Reinstalling 1Password / wiping cache doesn't work either.

Is this something you are aware of? Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Thanks FrankBreech! If you have any further issues, just let us know!

deleted as already been discussed earlier (doh)

Hello HelenBubz thanks for sending that in. I can see that we received your diagnostics email. Feel free to respond there if you're still running into any issues!

Support ID is [#GWX-62792-172]

I deleted the original message because I'd sorted that problem out.

I don't have a Bluetooth keyboard @peri, that is why I reacted the way I did to 1P_Timothy. I'll try to get the report to you soon.

HelenBubz I think 1P_Timothy was asking if you were using an external keyboard in order to rule out that being a problem here, rather than trying to suggest you should be using one. You should be able to fill on Android with the built-in keyboard.

If the problem is specific to you Samsung A7 tablet, there may be an issue there. I'd like to ask you to create a diagnostics report from your Android device:

https://support.1password.com/diagnostics/?android

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/124645/autofill-on-android-12-doesnt-seem-to-work#latest
• Your forum username: HelenBubz

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!