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Former Member's avatar
Former Member
5 years ago

Autofill on Chrome is not working with Android9, Galaxy S8

Autofill on Chrome with android9 is not working at all. When I tap username or password field, I can't see anything for autofill. Save log in is not also working. I use Sumsung Galaxy S8 and C...
android
Former Member's avatar
Former Member
5 years ago

@Harry22, thank you for your patience with us.

To improve battery life, many Android device manufacturers have built-in optimization software that aggressively terminates processes, which can include our Accessibility service.

Can you check the following places on your Samsung device to see if battery optimization is turned on for 1Password:
* Settings > Device care > Battery
* Settings > Applications > ⋮ > Special Access > Optimize battery usage

If battery optimization is turned on for 1Password, turn it off. Then, enable Accessibility within your device's Settings and see if Accessibility is also enabled within the 1Password app.

Let me know how that goes!