Forum Discussion

JamieRI's avatar
JamieRI
Occasional Contributor
3 years ago

Autofill on https://myportal.bcbsri.com/en/member is instantly cleared before I press enter

Would a pause between username and password fix this? Firefox: Autofill always works on https://myportal.bcbsri.com/en/member. It fills, I see it, and I press enter and log in. Chrome: rarely ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
3 years ago

Hey JamieRI,

Thanks for reaching out. I'm sorry to hear about the trouble you're having with 1Password. I did some testing on the website you shared on Chrome but haven't been able to recreate the same behaviour.

I'd like to dig a little deeper into the issue you're experiencing. I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you. That way you can also share the screen recording with us as well.

With your email please include:

  • A link to this thread: https://1password.community/discussion/142841
  • Your forum username: JamieRI
  • The screen recording of the issue. If the file is too large to attach in the email please let us know and we can send you a secure upload link to share the file.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, JamieRI.

-Evon