Forum Discussion

mtraunau's avatar
mtraunau
New Contributor
10 months ago

Autofill on Safari stops working after period of time

Hi, I am using 1Password for years now, but since installation of macOS Sequoia the autfill feature on Safari stops working after some time. 1Password can be unlocked and shows the autofill entrie...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
10 months ago

Hello, mtraunau. Thank you for writing in.

I am sorry about the issue you are running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with 1Password for Safari. That is not expected behaviour.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148995
  • Your forum username: mtraunau
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon