Forum Discussion

sjmoll's avatar
sjmoll
Occasional Contributor
1 month ago

Autofill suggestions only show "Open 1Password"

Dave, I've noticed something new over the last few days.   Autofill is still working, but sites that used to prompt with specific logins now prompt only with "open 1password".  It works to choose th...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 days ago

Hi jaas666​, thanks for writing in. I'm sorry for any trouble with this issue. I've gone ahead and added you as an impacted user. 

As a workaround, could you try disabling and re-enabling autofill? Here are those steps:

  1. Open and unlock 1Password for Android.
  2. Tap the account or collection icon.
  3. Select Settings > Autofill.
  4. Turn Autofill off, then confirm your choice.
  5. Select "None" as the Preferred service, then confirm your choice.
  6. Tap back to 1Password, then turn Autofill on and confirm your choice.
  7. Select 1Password as the Preferred service, then confirm your choice.
  8. Tap back to 1Password and check that Autofill, as well as Show filling suggestions are on. 

 

Next could you try signing into one of you accounts? If you're still only seeing "Open 1Password" could you try repeating those steps 1 or 2 times? Let us know how that goes, and thank again. 

jaas666's avatar
jaas666
New Contributor
2 days ago

I've tried that solution a few times before, and just tried it again now. It doesn't fix the problem.

I've noticed something else recently: there's an icon at the top of the home screen that says I'm offline. It appears between the search bar and the 1Password icon, and looks like a cloud with a diagonal slash through it. (I can't take a screenshot of that screen to show you.)

When I tap the icon, it "reconnects" and the symbol disappears. However, my phone is always connected to the internet, so I'm not sure why this keeps happening. If I don't tap the icon, the app stays "offline" until I completely close and reopen it. Even when I tap the icon to reconnect, it doesn't fix the original problem I'm experiencing.

I never saw this offline icon before these issues started, so I thought it might be related.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 day ago

    jaas666​ 

    It sounds like you might be running into a couple of different issues. So that we can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/autofill-suggestions-only-show-open-1password/164607/replies/166202
    • Your forum username: jaas666


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • jaas666's avatar
      jaas666
      New Contributor
      1 day ago

      Sent.

      I'm seeing on the report a lot of `IndeterminateOffset" errors right next to the `FailedToSerialize` ones.

      Maybe related?